Contact us
payment
- What gift vouchers can I use in Adopt Parfums stores*?
- Questions about paying in instalments with Paypal?
- Do you have any questions about Klarna's services?
- What documents do I need to provide for the "Pay in 3 instalments free of charge with Klarna" option?
- How can I pay in 3 instalments with Klarna?
- How do I use my Adopt Parfums gift card/credit?
Order
- Can I change/cancel my order?
- I want to return part or all of my order, how to do?
- Since my order is a gift, is it possible not to include the invoice?
- I have received an email informing me that my order has been partially dispatched. Will I be refunded?
- I placed an order, was charged, but did not receive a confirmation email. Has it been taken into account?
- I placed my order several days ago but I see that it is still being processed. Is this normal?
Delivery
- Which countries do you deliver?
- What are the shipping costs?
- What are the delivery times?
- Can I send a gift to someone else?
- I can't register my delivery address. What should I do?
- Is it possible to have your order delivered abroad?
Returns & refunds
Offers
- How to benefit from the offer of the 4th perfume for free?
- How to benefit from the offer of the 3rd perfume for €6?
- How do I get my anniversary offer?
- I can't use my offer, what should I do?
- How can I take advantage of my welcome offer?
- How do I subscribe to the Adopt Parfums newsletter?
Adopt Parfums wallet card
Customer account
- How do I unsubscribe from the newsletter of Adopt Parfums ?
- I can't connect to my account
- There is an error on my card. How to fix it?
- I would like to delete my customer account. How to do it?
- I forgot my password and I can't reset it. What to do?
- I am a customer in the store but I can't log in to my customer account on the website. What to do?