Contact us
payment
Order
- Can I change/cancel my order?
- I want to return part or all of my order, how to do?
- Can I have a gift wrapped?
- Can I add a gift message to my order?
- Since my order is a gift, is it possible not to include the invoice?
- I placed an order, was charged, but did not receive a confirmation email. Has it been taken into account?
Delivery
- Which countries do you deliver?
- What are the shipping costs?
- What are the delivery times?
- What if I have not received my order even though I have a delivery confirmation?
- My package was delivered to a collection point but it is closed. How to do it?
- I received my order with a defective item. What should I do?
Returns & refunds
Offers
- How to benefit from the offer of the 4th perfume for free?
- How to benefit from the offer of the 3rd perfume for €6?
- How do I get my anniversary offer?
- I can't use my offer, what should I do?
- How can I take advantage of my welcome offer?
- My offer/promotional code doesn't work. What can I do?
Adopt Parfums wallet card
Customer account
- How do I unsubscribe from the newsletter of Adopt Parfums ?
- How do I subscribe to the Adopt Parfums newsletter?
- I can't register my delivery address. What should I do?
- I can't connect to my account
- I would like to delete my customer account. How to do it?
- I forgot my password and I can't reset it. What to do?
Products & services
- Is it possible to receive samples?
- Do adopt fragrances last?
- How do I choose the perfumes that are right for me?
- Is it possible to have your order delivered abroad?
- How do I use my Adopt Parfums gift card/credit?
- Do you have click & collect?