We are very sorry for the inconvenience. We recommend that you first remove the spray cap and run it under hot water (inner side) so that the glitter can dissolve.
If the problem persists despite this intervention:
For an in-store purchase:You can visit one of our adopt stores so that our consultants can change the spray cap or your bottle.
For a purchase on the website: You can contact us via the contact form, specifying your order number and attaching a video of the defective bottle. A new spray cap will be sent to you by mail.
In order to optimize the life of your bottle we invite you to shake your bottle before each use to distribute the glitter in the bottle and, if necessary, to regularly rinse the cap of your spray bottle.