Right of withdrawal:
Within fourteen (14) days of receipt of the products, the Buyer may exercise his right of withdrawal.
Attention, for safety and hygiene reasons, cosmetics, earrings and bottles already used are not taken back or exchanged.
The Buyer must notify his intention to withdraw by inserting the return form [click here to download the form] duly completed and signed in the package to be returned to the following address:
adopt service client
19 Impasse Lou Haou
ZI Auguste V
33610 Cestas
France
The consumer is obliged to return the products concerned within (14) fourteen days from the date of receipt of the products.
In case of exercise of the right of withdrawal within the aforementioned period, only the price of the product or products purchased and the delivery costs (in the case of a return of a full order) are refunded: the return costs remain at the expense of the Buyer.
The refund is made no later than fourteen (14) days from receipt by Adopt Parfums of the returned products, using the same payment method used by the consumer.
The Buyer is only liable for the depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this product.
Exchange:
The Buyer may request an exchange within fifteen (15) days of receipt of the product.
Attention, for safety and hygiene reasons, cosmetics, earrings and bottles already used are not taken back or exchanged.
The return costs remain the responsibility of the Buyer.
The return address is:
adopt service client
19 Impasse Lou Haou
ZI Auguste V
33610 Cestas
France
The exchange (subject to availability) is made within a maximum of thirty (30) days from the receipt, by Adopt Parfums, of the returned products.