There are two possibilities: either your account has not been created in our customer database, or the spelling of your first name / surname / email is not correct (be careful with accents, test with or without).
Please contact our in-store advisors to help you create your card. If necessary, you can also contact our Customer Service department via our form, giving the exact information you have entered for your first name, surname and email.
First order on adopt.com? If you did not previously have an account in the shop, you will need to wait between 24 and 48 hours before you can download your card.
Please note that your customer account is only created following a purchase.
This card is only valid in mainland France.